Refund Policy

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1. Introduction

At Squidralcraxylon, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of our products.

2. Your Statutory Rights

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy affects your legal rights.

3. Right to Cancel

3.1 Cancellation Period

You have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.

3.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can contact us:

  • By email: relations@squidralcraxylon.world
  • By post: Squidralcraxylon, 20 Lowland Rd, Brandon, Durham DH7 8NN, United Kingdom

Please include your order number, the product(s) you wish to return, and the reason for the return (optional).

4. Return Conditions

4.1 Eligible Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unopened packaging
  • The product must not have been used or tampered with
  • The product must be returned within 30 days of delivery
  • You must have proof of purchase (order confirmation or receipt)

4.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used products
  • Products with broken seals
  • Products that have been damaged by the customer

5. Return Process

5.1 Initiating a Return

  1. Contact us at relations@squidralcraxylon.world to request a return
  2. You will receive return instructions and a return authorization
  3. Pack the product securely in its original packaging
  4. Ship the product to the address provided
  5. Keep the tracking number and proof of postage

5.2 Return Shipping

You are responsible for the cost of returning the product unless:

  • The product is faulty or damaged
  • We sent you the wrong product
  • The product does not match its description

We recommend using a tracked delivery service as we cannot be responsible for items lost in transit.

6. Refunds

6.1 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 14 days of receiving the returned item
  • The refund will be credited to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account

6.2 Refund Amount

You will receive a full refund of the purchase price, including standard delivery costs (if applicable). We may deduct from the refund for any loss in value of the goods if the loss resulted from unnecessary handling.

6.3 Partial Refunds

Partial refunds may be granted in certain circumstances:

  • Products returned outside the 30-day return window but within 60 days
  • Products with minor packaging damage that doesn't affect the product

7. Faulty or Damaged Products

7.1 Reporting Issues

If you receive a faulty or damaged product, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Photographs of the damage (if applicable)

7.2 Resolution Options

For faulty or damaged products, we will offer you:

  • A full refund, including return shipping costs
  • A replacement product sent at no additional cost

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company or bank, as processing times may vary
  3. If you've done both and still haven't received your refund, please contact us

10. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us immediately. If the order has not yet been processed, we will cancel it and issue a full refund. Once an order has been dispatched, you will need to follow the return process.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. The policy applicable to your order is the policy in effect at the time of purchase.

12. Contact Us

If you have any questions about our Refund Policy, please contact us:

Squidralcraxylon
20 Lowland Rd, Brandon, Durham DH7 8NN, United Kingdom
Email: relations@squidralcraxylon.world

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT.